Privacy Policy

Last updated: 2025-11-09

Mikasa (“we”, “us”, “our”) operates this website to sell dinnerware and related products to customers in the United States. We are committed to protecting your privacy and handling your information responsibly.

1. Company & Contact

Mikasa
1000 Stewart Avenue, Garden City, NY 11530, USA
Email: service@mikasa.com · Tel: 1-866-645-2721

2. Information We Collect

• Account & Contact Data (name, email, phone, addresses)
• Order & Payment Data (items, totals, taxes; payments processed by PCI-compliant providers — we do not store full card numbers)
• Usage & Device Data (IP, browser, pages viewed, cookies, analytics)
• Marketing Preferences (email/SMS opt-ins and interactions)

3. How We Use Information

• Process and deliver orders; provide customer support
• Fraud prevention, security, and legal compliance
• Improve products and website performance
• Send marketing messages with your consent (you can unsubscribe anytime)

4. Sharing

We share information with service providers that support our store (payment processors, carriers, email/SMS platforms, analytics, hosting). We may disclose information to comply with law or protect our rights. We do not sell personal information.

5. Cookies

We use necessary, performance/analytics, functional and advertising cookies. See the Cookie Policy for details and choices.

6. Your Choices

• Email: use the “unsubscribe” link in messages
• SMS: reply STOP to opt out; HELP for help
• Cookies: manage via browser settings or our cookie banner

7. U.S. Privacy Rights

You may request access, correction, deletion, or a copy of your personal information by emailing service@mikasa.com or calling 1-866-645-2721. We will verify your identity before responding.

8. Children

We do not knowingly collect data from children under 13. If you believe a child provided information, contact us to delete it.

9. Security & Retention

We apply reasonable technical and organizational safeguards and retain data only as needed for our services and legal obligations.